Delivery & Shipping Info
CHRISTMAS DELIVERIES 2018
The mail order department is shut over the Christmas period. All orders placed after midday on Thursday 20th December will be despatched on or after Thursday 3rd January.
FREE UPGRADE TO NEXT DAY DELIVERY!
From now until Christmas for no extra charge we will UPGRADE your delivery to a NEXT DAY service.
TERMS & CONDITIONS
Orders must be placed by 12noon on Thursday 20th December in order to be despatched before Christmas.
Free delivery upgrade excludes Highlands & Islands.
Orders placed before 12 noon will be despatched the same day. Orders placed after midday may be despatched the next day.
Next day delivery does not include Saturdays or Sundays
Orders will either be sent by Royal Mail 1st class or UK Mail Next Day, depending on the size of the order. Excludes orders for “STOOKS” & “SHEAVES”, other hand made arrangements which are made to order
Last ordering day for hop plants is Monday 17th December. Any orders containing hop plants placed after Monday 17th December will be despatched on or after Friday 4th January.
The Hop Shop cannot accept any responsibility for delays caused by the courier.
The Hop Shop delivers nationwide across the UK usually within 7 working days of the placement being received. Delivery charges vary according to different product categories and upgrades or timed deliveries can be requested. (See below.)
European and International delivery is available on certain items and charges are individually calculated. (See below.)
WE ARE A SMALL FAMILY COMPANY AND TAKE GREAT PRIDE IN OUR PRODUCTS AND THE INDIVIDUAL SERVICE WE PROVIDE TO OUR CUSTOMERS. We will always strive to despatch your order as quickly as possible but if you have a request for a specific delivery date or time, please ask and we will do our best to help.
The MAIL ORDER TEAM is contactable on WEEKDAYS 9am – 5pm.
Delivery Services for the UK & Ireland
Due to the variety of weights and sizes of our products, delivery charges are split into a number of categories:
- Essential oils, culinary essences, flower heads, toiletries, food and gifts: Delivery is charged at £4.50 per order, (delivery is free if the items are ordered in combination with dried flowers or dried hop bines). Orders are generally delivered within 7 working days of receipt of order.
- Gift Hampers: All prices for Gift Hampers are inclusive of standard delivery.
- Dried Hop Bines: One hop bine is packed per box. All prices for dried hop bines are inclusive of standard delivery for all orders delivered to zones A & B (see map below). Orders are generally delivered within 7 working days of placement. Surcharges of £14.00 per box apply to orders dispatched to Highlands, Islands or Ireland or remote postcodes (see below map zones C, D and E).
- Fresh Hop Bines (available mid August – mid September): One hop bine is packed per box. All prices for fresh hop bines are inclusive of delivery for all orders delivered to zones A & B (see map below). Dispatch is by 24-hour courier. Orders are only accepted for delivery to areas that can be reached by a 24-hour service. Fresh hop bines are usually delivered on a Tuesday, Wednesday and Thursday throughout the season (mid August – mid-September). Friday deliveries can be arranged on special request at additional charge. Surcharges of £14.00 per box apply to orders despatched to Highlands, Islands or Ireland or remote postcodes (see map zones C, D and E).
- Hop Plants (available December – mid-April): All prices for hop plants are subject to a £7.50 delivery charge.
- Dried Flowers: The minimum order value for despatch is £24, which can be made up from any combination of bunches or listed decorative arrangements. Delivery is charged at £7.50 per order and is usually within 7 working days of placement of order. However, please note, arrangements are made to order so may take extra time. Surcharges of £14.00 per box apply to orders despatched to Highlands, Islands or Ireland or remote postcodes (see map zones C, D and E).
- Massage bookings & Massage Vouchers: These are both sent by email and nothing will be sent by post
- Gift Vouchers: (excluding Massage Vouchers) Delivery is charged at £1 for standard UK delivery. Orders are generally delivered within 7 working days of placement of order.
- Combined orders: You can receive free standard delivery on gifts, oils, essences, foods, flower heads and toiletries if ordered with a dried hop bine or dried flowers.
Requests for quotations for international delivery can be emailed to us, but please note the following conditions:
- Dried Hop Bines – We can dispatch hop bines within the EU. We do not despatch outside the EU because of the customs regulations and restrictions on the import of plant material to most other countries. We are happy to prepare orders for collection/UK delivery for the customer to take overseas themselves.
- Fresh Hop Bines – We cannot despatch fresh hop bines abroad because we cannot guarantee a 24 hour delivery time.
- Hop Plants – Plants can be dispatched to certain countries within the EU but we cannot accept responsibility for delays in delivery. Delivery methods and costs will be agreed with the customer before despatch so please email your request.
- Dried Flowers – Bunches and listed arrangements can be despatched on request within the EU. A minimum order value of £24 applies. Customs restrictions usually limit the import of dried flowers to other countries. Delivery methods and costs will be agreed with the customer before despatch so please email your request.
- Gifts – Many gift items and toiletries can be despatched aboard but there may be import restrictions on certain food items. Please email us with your request and we will do our best to fulfil your order. Returns and refunds For returns and refund information, please read our Terms and Conditions.
For FAQ’s on delivery and shipping, please go to our FAQ page.
For Returns and Refunds, please read our Terms and Conditions.