Show Background
  LAVENDER FIELDS AROMATHERAPY MASSAGE BOOKINGS ARE NOW OPEN! Click here to book! 

FAQ

    • Apples

    • When are the apple orchards open for Pick Your Own?

      Usually the first or second weekend of September. Ripening is dependent on the weather, and we will only open the orchards when the fruit are perfectly ready for picking .

      Sign up to our Newsletter and you will be notified as soon as the apples are ready for picking again next year!

      PYO IS NOW CLOSED FOR 2015- However you can still buy our lovely apples from the farm shop! 

       

    • Delivery & shipping

    • Can I collect my order from the shop?

      Yes, all items on our website can be purchased from the farm shop but we recommend that you call us beforehand to check availability. Decorative arrangements (stooks and sheaves) are generally made to order so we may need a few days notice, especially at busy times of year.

    • What if I want to cancel my order?

      If you wish to cancel an order within 24 hours of placing it, please telephone (the Mail Order department is open on weekdays 9-5pm) or email us as soon as possible.

      If you wish to cancel an order that has already been despatched, you will need to email or telephone us to notify us of your cancellation and return the goods to us at your own expense in their original packaging. Goods being returned to us must arrive back at The Hop Shop within 7 working days of them being delivered to you.

      Fresh hop bine orders cannot be cancelled once despatched.

    • What is your returns policy?

      We want you to be 100% happy with your purchase from The Hop Shop.

      Faulty or Damaged Goods If the goods are faulty or damaged, please contact us by telephone (01959 523219) or email (sales@hopshop.co.uk) within 2 working days of receipt. The return, collection or disposal of the goods will then be discussed and an appropriate course of action agreed. In the case of faulty or damaged goods, The Hop Shop will refund the cost of return in addition to the original price paid for the goods.

      Non-Faulty Goods Where the goods are not faulty and the customer has exercised their right to cancel (see Cancellation above), the goods should be returned to The Hop Shop in good condition and in their original packaging. As a courtesy, we request that you telephone or email to notify us of your intentions before returning the goods so that we can advise on return packaging and delivery methods. We recommend the use of Recorded or Special Delivery for the return of goods. The Hop Shop is not responsible for the cost of the goods being returned. The customer has a duty to take reasonable care of the goods. If the goods are not returned, The Hop Shop may arrange to have them collected from the customer at the customer’s cost.

      Address for Returns: The Hop Shop,
Castle Farm,
Redmans Lane,
Shoreham,
Sevenoaks,
Kent
TN14 7UB Refunds upon return of an order. The refund will be processed as soon as possible after the customer cancels, and in any case within 30 days at the latest.

    • Can you deliver internationally?

      European delivery can be arranged for most items except fresh hop bines. If you email us with your request we will be happy to check the extra delivery costs.
      International delivery is possible for the oils and toiletries items but there may be customs restrictions on food, plants, dried hops or dried flowers. Please call us to discuss.

    • How do I contact the Mail Order department?

      You can speak to the Mail Order team in the farm office by calling 01959 523219 on Monday – Friday, 9am – 5pm.
      (The farm shop is open at weekends but the shop team may not always be able to deal with specific Mail Order enquiries.)

    • Does The Hop Shop ship to multiple addresses?

      During the checkout process, you will be asked to select the shipping address for your order. At this time, you can ship your online order to only one location. If your order requires shipping to several different locations, you will be required to place separate orders for each address you wish to ship to.

    • What if I live in in Highlands, Islands, Northern Ireland or remote postcodes?

      Standard delivery to the whole of the UK and Northern Ireland is £3.00 for gifts, oils, lavender heads, foods etc. There may be an additional surcharge for Priority Delivery to Highlands, Islands or Northern Ireland or remote postcodes (see below map zones C, D and E) we will contact you if this is the case once you have submitted your order – or you can email us your Cart (on the Delivery information page, once you have selected your order products) and we will calculate delivery on a case by case basis.

      For hop bines and dried flowers, surcharges apply to orders dispatched to Highlands, Islands or Northern Ireland or remote postcodes (see below map zones C, D and E) of £14.00 per box.

      uk-mail-zone-map

    • Can I use a Post Office Box as a delivery address?

      Unfortunately, due to shipping and security restrictions The Hop Shop requires an occupied residential or workplace delivery address where our delivery service can get a signature upon delivery of your shipment.

    • Do I have to sign for my delivery?

      Our delivery service either requests a signature on delivery – or, at the discretion of the delivery driver, parcels can be left without a signature according to delivery instructions – e.g. “If not in, please leave in the porch/ garage / with neighbour at no.x”.

      Please note any special delivery instructions on your order in the box provided before your order is submitted.

    • How long does it take before my order is delivered?

      UK: If you select Standard Delivery, your order will be delivered within 7 working days.

      If you have a specific request for a named delivery date or specific delivery time, please call us to discuss.

    • Is there a minimum order value?

      There is no minimum order value – apart from dried flowers where a minimum flower value of £24 applies.

    • Do you ship internationally?

      Yes, we can deliver internationally upon special request. Email us or call us on 01959 523219 (9am-5pm weekdays) to discuss. Please note that international orders may be subject to customs taxes or delays while going through customs. These are beyond our control and the recipient of the order will be responsible for these charges.

    • How much will I be charged for shipping?

      Delivery charges are worked out on a case by case basis.

      • Standard delivery for gifts, essential oils, food, teas, toiletries, essences and flower heads is charged at £4. (Delivery is uaually withing 7 working days of the order being placed).
      • Delivery charges for gift hampers, dried hop bines, fresh hop bines and hop plants is included in the price of the item. Surcharges for remote areas may apply.
      • Delivery of dried flowers is charged at £7.50. Surcharges for remote areas may apply.
      • Delivery of gift vouchers and massage tickets is charged at £1.00 pre order.
    • Where does The Hop Shop ship to?

      The Hop Shop delivers nationwide, and internationally upon special request. Most items (except for very small packets) must be signed for on delivery or have clear instructions as to where the delivery can be left safely by the delivery driver.

    • Farm Shop

    • What is the difference between Lavender Oil and Lavender Essence?

      The pure lavender oil, an ‘essential oil’, is the concentrated liquid containing aromatic compounds that is extracted from the flowers. It is used in perfumery, cosmetics, soaps and aromatherapy. For more information, see the Uses of Lavender page.

      The essence, or culinary essence, is a flavouring used in food. It is an extract from the oil and is specially formulated so that it will integrate with other ingredients in recipes to give a consistent result. For more information, see the Cooking with Lavender page.

    • When is the season for fresh Hop Bines?

      The first hop bines start to mature in mid-August and we finish cropping them in mid-September, before they start to become battered by autumn wind and rain. Throughout the rest of the year, only the dried hop bines are available. It is always a good idea to give us a call in early August to check progress of the season and to plan your order.

    • Can we have a picnic on the farm?

      Unfortunately, as we are a busy working farm with a lot of farm machinery, it is not possible to have a picnic anywhere on the farm. However, Lullingstone Country Park – just one minute down the road has picnic facilities available.

    • Do you have a cafe or toilet facilities on the farm?

      Unfortunately, The Hop Shop is just a farm shop and we do not have public toilets or a cafe on the farm.  The nearest café and toilet facilities are located at the nearby Lullingstone Country Park Visitor Centre on Redmans Lane – which is only 1 minute drive away. There is also a large car park there if you wish to go for a walk.

      We can also recommend The Riverside Tearoom in nearby Eynsford and there are many local pubs in both Shoreham and Eynsford that serve food.

    • Hops

    • Will hop plants grow in Northern England or Scotland?

      Yes. Hops will survive a range of temperatures and ground conditions including prolonged winters. Hop plants are, however, sensitive to day length, meaning they will only grow and flower with commercial success within certain latitudes around the globe – but this includes northern and central Europe.

    • How do I hang my Hop Bine?

      A hop bine is composed of two or three stems that have grown and twisted up a long central string. Fresh hop bines are supple and can be easily draped and twined into position and left to dry out naturally. Hanging the cut bines is easy – simply hook the stems or string over a nail. The dried hop bines are very light when dry so weight is not a problem and you hang in exactly the same way as a fresh bine.

      We suggest that you put down an old sheet underneath where you are going to hang the hop bine to catch any dropping leaves or flowers, as they do have a yellow pollen which can stain. Once in position, the hop bine will not drop (unless knocked).

    • When is the season for fresh Hop Bines?

      The first hop bines start to mature in mid-August and we finish cropping them in mid-September, before they start to become battered by autumn wind and rain. Throughout the rest of the year, only the dried hop bines are available. It is always a good idea to give us a call in early August to check progress of the season and to plan your order.

    • Our your apples / pumpkins / lavender organic?

      We are not an organic farm but our policy is one of low imput sustainable management and of total traceability. The apples, beef, pumpkins and lavender therefore receive only minimal imput of any chemicals and only when absolutely necessary.

    • Lavender

    • When are the Lavender Massages & how do I book?

      Dates:

      Daily from Wednesday 12th July to Sunday 23rd July 2017.

      Appointments take place in the morning and afternoon only, there are no evening appointments.

      Price:

      A 30 minute appointment is £34, a 60 minute appointment is £68.

      Bookings:

      Bookings are now open! All appointments must be booked ONLINE HERE.

      Pre-booking is essential as the event is always sold-out.

      Buying a voucher:

      You can buy a voucher online to give as a gift! Click here for link.

      All vouchers will be received by email & must be redeemed online

      NB: Vouchers are intended to give as a gift, for the recipient to book their own appointment. If you wish to book a massage for yourself there is no need to purchase a voucher, please book your appointment ONLINE HERE.

    • What is the difference between Lavender Oil and Lavender Essence?

      The pure lavender oil, an ‘essential oil’, is the concentrated liquid containing aromatic compounds that is extracted from the flowers. It is used in perfumery, cosmetics, soaps and aromatherapy. For more information, see the Uses of Lavender page.

      The essence, or culinary essence, is a flavouring used in food. It is an extract from the oil and is specially formulated so that it will integrate with other ingredients in recipes to give a consistent result. For more information, see the Cooking with Lavender page.

    • Do you sell Lavender Plants?

      Yes, in season we do sell a variety of Lavender Plants – see our Lavender For Your Garden page for more information.

    • Are children and dogs allowed on the Lavender Tours?

      Although the tour is not aimed at children, they are more than welcome to join a tour with an accompanying adult. Unfortunately, we cannot allow dogs into the lavender fields, or throughout the farm buildings and therefore dogs are not permitted on tours.

    • Can I go into the lavender fields?

      It is possible to take photographs from the edge of one field during the lavender season and during shop opening hours. However, further access into the lavender fields is strictly only if you are on a tour. Please see Lavender Tour & Events page for dates and times.

    • Our your apples / pumpkins / lavender organic?

      We are not an organic farm but our policy is one of low imput sustainable management and of total traceability. The apples, beef, pumpkins and lavender therefore receive only minimal imput of any chemicals and only when absolutely necessary.

    • Can we have a picnic on the farm?

      Unfortunately, as we are a busy working farm with a lot of farm machinery, it is not possible to have a picnic anywhere on the farm. However, Lullingstone Country Park – just one minute down the road has picnic facilities available.

    • Do you have a cafe or toilet facilities on the farm?

      Unfortunately, The Hop Shop is just a farm shop and we do not have public toilets or a cafe on the farm.  The nearest café and toilet facilities are located at the nearby Lullingstone Country Park Visitor Centre on Redmans Lane – which is only 1 minute drive away. There is also a large car park there if you wish to go for a walk.

      We can also recommend The Riverside Tearoom in nearby Eynsford and there are many local pubs in both Shoreham and Eynsford that serve food.

    • Can I photograph the lavender fields?

      Due to the fact that we are a busy working farm and the lavender is a commercial crop, access to the lavender fields has to be strictly controlled and is only permitted as part of a group tour, or if arranged in advance (on a case by case basis) for photography groups.

      Please contact us by telephone if you would like to organise special photography access into the fields.

    • When does the Lavender turn purple?

      The first hint of colour appears in early June and we begin cutting the lavender for bunches just when the buds are ready to burst in the latter part of June. Harvesting for oil starts in mid July and continues until approximately the second week of August, progressing through the different varieties as they mature. But of course – we are at the whim of the seasons, so sometimes the flowering can be affected by a couple of weeks due to weather!